The global award was presented in Lisbon, Portugal, by the Global Association for Contact Center & Customer Engagement Best Practices – ContactCenterWorld.
Noetica was only one of two British companies to be recognised by the coveted global awards, which attracts in the region of 2,000 entrants from more than eighty countries each year. Attending the ceremony in Lisbon, Noetica joined winners representing contact centres (both in-house and outsourced), governments and technology suppliers from Indonesia, India, Philippines, Portugal, Saudi Arabia, South Africa, Turkey and the United States.
The global award for Best Technology Innovation – Live Agent Support Solution recognises the way Noetica is transforming how contact centres around the world are approaching outbound management, by using data segmentation to be more precise and proactive in who is called, when and why.
Chief Product Officer & Chairman at Noetica, Danny Singer, was presented with the award. He comments: “We are proud to wave the flag for contact centre technology innovation in the UK. Today, our internationally patented solutions are relied upon by organisations around the world, helping contact centres to transform their voice and dialling capabilities, and improve the quality of interactions and the experience of customers when they engage.”
A Gold Medal Winner and Ranked #1 in the ContactCenterWorld 18th Annual Global Top Ranking Performers Awards for a second time, Noetica won the 2023 regional award in the Europe, Middle East and Africa category earlier this year, progressing to global awards where the company was proclaimed a winner in November.
For more information about the 2023 winners visit: www.contactcenterworld.com/worldawards/award-rankings.aspx?id=d3656f66-b644-4266-af3a-d60b7be63b56
About Noetica
Noetica provides cost effective, high-end contact centre productivity software. Its product range has been refined over its 26 years history, consistently remaining at the forefront of innovation in the contact centre technology space. By combining the rich functionality of its comprehensive agent productivity tools (Synthesys™), advanced outbound technology (SmartBound™) and comprehensive voice platform (NVP™), Noetica provides tailored solutions to suit any contact centre across industries.
Recently, Noetica has been challenging the traditional telephony model and is demonstrably able to provide PBX-free fully featured call centre telephony. The Noetica Voice Platform (NVP™) delivers the expected functionality – ACD, IVR, voice recording, quality management and billing – without the need for an enterprise PBX. Whether in a private cloud or on premise, this call centre pure play integrates seamlessly with Noetica`s Synthesys™ to radically cut the cost of delivering inbound, outbound, and blended telephony.
The company has recently launched a Skills & Ability Based Routing Engine (SABRE™) along two major new ground-breaking technologies for outbound calling: – LPD™: AI-oriented detection of all forms of answering machines or voicemail with high accuracy, no initial pause and 0% ‘false positives’, meaning 0% silent calls. – SNoDrop™: High performance predictive dialler with 0% dropped (abandoned) calls.
